Privacy Policy

01Overview

Eta Fourteen ("Eta Fourteen," "we," "us," or "our") operates eta14.com (the "Site"), offering web design, creative, and full-stack development services. This Privacy Policy explains what personal information we collect through the Site, why we collect it, who we share it with, and the choices and rights available to you.

This policy is written to reflect general privacy-law principles followed across U.S. states — including California's CCPA/CPRA, Virginia's VCDPA, Colorado's CPA, Connecticut's CTDPA, Utah's UCPA, and the comprehensive privacy statutes of the other states that have since enacted similar laws. It is not a substitute for legal advice specific to your situation.

02Information we collect

We collect only what's needed to respond to you, schedule a call, or deliver a paid service. The Site does not run analytics, advertising pixels, or visitor-tracking scripts of any kind.

Information you provide directly

• Contact form — name, email address, and the content of your message, submitted via the contact form and delivered through our form processor, EmailJS. The form also asks for your date of birth, which is used in your browser to work out whether you are old enough to contact us. The date itself is never transmitted to us or stored anywhere — only the resulting age in whole years is sent, so we learn that you are, say, 34, and never learn your birthday. If the calculated age is 13–17, we also collect your parent or legal guardian's name and email address and a record of their consent. We do not accept messages from anyone under 13 at all, so no information about them is collected.
• Booking — when you schedule a call through the booking calendar embedded on our Pricing page, Cal.com collects your name, email, and scheduling details on its own platform.
• Checkout — when you purchase a package, you are redirected to Stripe's hosted checkout. Card numbers and billing details are entered directly into Stripe and never pass through or get stored on our servers. We receive confirmation that a payment succeeded, the plan purchased, and the billing email Stripe shares with us for fulfillment and receipts.

Information collected automatically

Our hosting and checkout infrastructure logs standard technical data (such as IP address, browser type, and request timestamps) for security and abuse-prevention purposes, consistent with any web server or payment processor. We do not combine this data into an advertising or marketing profile.

03How we use information

• To respond to inquiries submitted through the contact form.
• To schedule and confirm consultations or project calls.
• To process payments, deliver purchased services, and send receipts.
• To maintain the security, integrity, and proper functioning of the Site.
• To comply with legal, tax, and accounting obligations.

We do not sell personal information, and we do not use personal information for cross-context behavioral advertising or targeted advertising.

04Cookies & tracking technologies

eta14.com itself does not set analytics, advertising, or tracking cookies. Our font provider, checkout processor, and booking platform operate on their own domains and may set cookies or make network requests under their own policies. See our Cookie Policy for the full breakdown.

05Third-party services we use

Each provider is responsible for its own handling of data under its own privacy policy: EmailJS's Privacy Policy, Stripe's Privacy Policy, Cal.com's Privacy Policy, and Google's Privacy Policy.

06Data retention

We retain contact-form messages and project/billing records only as long as needed to respond to you, deliver services, and satisfy tax and accounting record-keeping requirements, after which they are deleted or anonymized. Payment data is retained by Stripe under its own retention schedule; we do not separately store it.

07Your privacy rights

Depending on where you live, you may have the right to request that we:

• Confirm whether we hold personal information about you, and access a copy of it.
• Correct inaccurate personal information.
• Delete personal information we hold about you.
• Receive your data in a portable format.
• Opt out of the sale or sharing of personal information, or of targeted advertising. We do not engage in either, so there is nothing to opt out of today — but we will honor the request and keep it on file.
• Not be discriminated against for exercising any of these rights.

This applies whether you are protected under California's CCPA/CPRA, Virginia's VCDPA, Colorado's CPA, Connecticut's CTDPA, Utah's UCPA, or another state's comprehensive consumer privacy law — we apply the same process to every request regardless of residency. We honor the Global Privacy Control (GPC) signal as a valid opt-out request where applicable.

To exercise any of these rights, email etafourteen@proton.me with "Privacy Request" in the subject line. We will verify your request using the information reasonably available to us (typically by confirming the email address tied to your inquiry, booking, or purchase) and respond within 45 days, consistent with the response windows set by applicable state law. You may designate an authorized agent to submit a request on your behalf.

If we deny your request — for example because we cannot verify your identity, or because an exemption applies — we will tell you why in writing, and you may appeal that decision. Reply to our response, or email etafourteen@proton.me with “Privacy Appeal” in the subject line, within 45 days. A person who was not involved in the original decision will review it, and we will inform you in writing of the outcome and our reasoning within 45 days of receiving the appeal. If the appeal is denied, you may contact your state Attorney General to submit a complaint. Virginia, Colorado, Connecticut, Montana, Oregon, Texas, Delaware, Iowa, Nebraska, New Hampshire, New Jersey, Tennessee, Minnesota, Maryland, Rhode Island, Indiana and Kentucky all provide this appeal right; we extend the same process to every resident regardless of which state they live in.

Sensitive personal information. We do not collect or process sensitive personal information as defined by California's CPRA or the equivalent “sensitive data” categories in other state laws — no government identifiers, financial account credentials, precise geolocation, racial or ethnic origin, religious beliefs, health or biometric data, sexual orientation, union membership, or the contents of your private communications with others. We do not use or disclose any personal information for the purpose of inferring characteristics about you, and we do not profile you in furtherance of decisions that produce legal or similarly significant effects. Because none of this data is collected, there is no sensitive-data processing for you to consent to or limit.

08Children's privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from them. Our contact form asks for your age and refuses any submission from someone under 13 rather than collecting their details and asking for consent afterwards. We do this because COPPA requires verifiable parental consent, and a checkbox on a web form is not one of the methods that satisfies it — so the only honest option is not to take the message. A parent or legal guardian is welcome to email us themselves.

If you are 13–17, the form requires your parent or legal guardian to give their name, their email address, and their explicit consent before your message can be sent, and they accept our Terms on your behalf. We copy them on our reply. This mirrors the age-of-majority requirement in section 02 of our Terms of Service.

Removal of content by a minor (California Business & Professions Code §22581). If you are a California resident under 18, you — or your parent or guardian — may ask us to remove a message you sent us. Email etafourteen@proton.me with “Minor Content Removal” in the subject line and we will delete it. Removal may not be complete or comprehensive where the law does not require it — for example, where a copy sits in an email backup or we are required to retain something — but we will remove it from where we actively hold it.

If you believe a child under 13 has provided us personal information, contact us and we will delete it.

09Data security

We use industry-standard safeguards appropriate to the sensitivity of the data involved, including routing all payment data through PCI-compliant infrastructure (Stripe) rather than handling it ourselves. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

What is and is not encrypted. We would rather be specific than reassuring:

• Every connection to this Site, and the contact form's submission, travels over TLS (HTTPS), so the contents cannot be read in transit by anyone on the network between you and us.
• Your message is not end-to-end encrypted. EmailJS composes the email from what you submit, so EmailJS can technically read it, and the resulting email sits in our mailbox where our email provider can technically read it too. Anyone who needs to tell us something they would not want a third-party provider to hold should not use this form — ask us for another channel instead.
• Your date of birth never leaves your browser. It is used in the page to work out your age and is then discarded; only an age band is sent, and for adults that band is simply “18 or older”.
• The form submits directly from your browser to EmailJS. It does not pass through eta14.com, so our own web server never receives, processes or logs anything you type into it.
• Nothing you type is kept in your browser. The Site writes no cookies and stores nothing in local or session storage, and the form's fields are cleared once a message sends. The date-of-birth and guardian fields additionally switch off browser autofill, so a shared computer does not retain them.

10Changes to this policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page reflects the most recent revision. Material changes will be reflected here before they take effect.

11Contact us

Questions about this policy or your personal information can be sent to: